Field Service Engineer - France
This position is field based in France.
Surface Measurement Systems is a leader in innovative research, pioneering new scientific instruments and techniques for advanced materials characterization, with a focus on particulate materials. We partner with world leading companies and academic institutions to provide groundbreaking technology and unique scientific solutions that tackle some of the most significant challenges facing the world today, from sustainable energy and new medicines to climate change and space exploration.
Our customers are in a diverse range of industries, including pharmaceuticals, foods, personal care, adsorbents, and materials science. Our scientific instruments are used in a variety of research and development applications, such as drug development, food ingredients, adsorbent characterization and materials testing. We are the technology market leader in our instrumentation sector and continue to provide novel scientific solutions to the global market.
You will benefit from a great opportunity to join a dynamic, market-leading scientific company as a member of the fast-growing marketing and sales team. Surface Measurement Systems develop and engineer the world’s leading range of sorption analyser instruments, with a team made up of experienced scientists, engineers, R&D specialists, sales team and marketers.
Responsibilities
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Manage all SMS DVS Instruments in assigned territory
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Basic troubleshooting, installation, maintenance and repair on all SMS Instruments
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Maintaining tools and test equipment and ensuring they are properly calibrated
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Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to Line Manager
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Assist other Field Service Engineers (FSE) out of territory when needed and work load permits
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Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements
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Develop a close
working relationship with the customer to provide assistance and guidance
towards developing an action plan for additional SMS sales (Service Maintenance
Contracts, Upgrades, Scientific Services, or new equipment)
- Work with sales in identifying new Instrument prospects and provide technical support during pre and post sales activity.
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Review of SMS Instruments operational function with the customer to meet training obligations during installations
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Provide prompt resolution to hardware and software problems to ensure customer uptime and satisfaction
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Installs software, hardware and executes performance analysis as needed for SMS Instruments
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Escalations: Initiate and follow all issues using the company escalation processes and to keep the customer and line manager informed as to the status of the escalation
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Negotiate satisfactory resolution to end-users at multiple levels (technicians, scientist’s and all levels of management)
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Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Must Have
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An associate’s degree (2-year degree) in electronics or electronics engineering minimum 5 years experience
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Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook
- Able to communicate in English
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Being able to work alone or with a team
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Interpersonal skills
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Self-motivated
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Valid driving license
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Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
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Decision making, problem resolution and creative thinking skills
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Previous experience working
in a scientific background
- Full valid permit to work in France
Nice to have
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A proven track record of working in a field service capacity gained within a customer focused environment
- Strong analytical skills