Support Plans

Our Support Plans are designed to keep your instrument in optimal running condition for years to come while keeping your unexpected running costs at a minimum. While we have a range of Support Plans offering different levels of after-sales support, every plan comes with an essential package of services to guarantee instrument performance.

Available Support Plans

Included in every plan:

Annual Performance Maintenance Visit & Validation (OQPQ)*

Software & Firmware
Updates **

Technical Support
(Telephone & web)

Discount on consumables, educational content, & more (see full list below)

Which plan is right for you?

Speak to a member of our team to find out which package is most suited to your lab and research   

Hexane

Essential level cover with technical support & a service visit

  • Annual Performance Maintenance Visit & Validation (OQPQ)*
  • Travel, Labor & Parts: 10% off
  • Software Upgrades: 10% off
  • Classroom Training: 10% off
  • e-Learning & Portal Access

Octane

The next level of cover, giving access to scientific support, e-learning, & more

  •  Annual Performance Maintenance Visit & Validation (OQPQ)*
  • Travel, Labor & Parts: 20% off
  • Software Upgrades: 20% off
  • Classroom Training: 20% off
  • Priority Tech Support

  • Scientific & Applications Support
  • e-Learning & Portal Access
  • On-site Priority Repair
  • Multi-year & Multisystem
    Discounts

Decane

Complete cover for service & emergency breakdowns, parts, e-learning, & more

  • Annual Performance Maintenance Visit & Validation (OQPQ)*
  • Travel, Labor & Parts Included
  • Software Upgrades Included 
  • Classroom Training Included
  • Priority Tech Support

  • Scientific & Applications Support
  • e-Learning & Portal Access
  • On-site Priority Repair
  • Multi-year & Multisystem
  • Discounts
  • Back-to-base repairs***

Discuss the right Instrument Support Plan for you

Speak to a member of our team on how you can get the most out of your instrument