Support Plans
Our Support Plans are designed to keep your instrument in optimal running condition for years to come while keeping your unexpected running costs at a minimum. While we have a range of Support Plans offering different levels of after-sales support, every plan comes with an essential package of services to guarantee instrument performance.
Available Support Plans
Included in every plan:
Annual Performance Maintenance Visit & Validation (OQPQ)*
Software & Firmware
Updates **
Technical Support
(Telephone & web)
Discount on consumables, educational content, & more (see full list below)
Hexane
Essential level cover with technical support &
a service visit
Annual Performance Maintenance Visit & Validation (OQPQ)*
Travel, Labor & Parts: 10% off- Software Upgrades: 10% off
- Classroom Training: 10% off
-
e-Learning & Portal Access
Octane
The next level of cover, giving access to scientific support, e-learning, & more
Annual Performance Maintenance Visit & Validation (OQPQ)*
Travel, Labor & Parts: 20% off- Software Upgrades: 20% off
- Classroom Training: 20% off
-
Priority Tech Support
- Scientific & Applications Support
- e-Learning & Portal Access
- On-site Priority Repair
- Multi-year & Multisystem
Discounts
Decane
Complete cover for service & emergency breakdowns, parts, e-learning, & more
Annual Performance Maintenance Visit & Validation (OQPQ)*
Travel, Labor & Parts Included- Software Upgrades Included
- Classroom Training Included
-
Priority Tech Support
- Scientific & Applications Support
- e-Learning & Portal Access
- On-site Priority Repair
- Multi-year & Multisystem
- Discounts
- Back-to-base repairs***
Discuss the right Instrument Support Plan
for you
Speak to a member of our team on how you can get the most out of your instrument